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AlphaServer 1000A Owner's Guide Troubleshooting • 8-1
8 Troubleshooting
Introduction
This chapter describes procedures for resolving problems with the system. The first
section provides an overview and a general guide to determining the type of problem
that exists. The next two sections describe diagnostic procedures that you can use to
identify the source of a particular problem. To correct a problem, locate the
troubleshooting table for that problem type and follow the guidelines provided. If
you cannot correct the problem, report it to your service representative.
This chapter covers the following topics:
• Troubleshooting Overview
• System Diagnostics
• Power Problems
• Console Problems
• Boot Problems
• Problems Detected by the Operating System
• Storage Problems
• Option Card Problems
• Monitor and Terminal Problems
• Keyboard and Mouse Problems
• Printer Problems
•
Overheating Problems
•
RAID Device Problems
•
Using the Fail-Safe Loader
- AlphaServer 1000A 1
- Owner's Guide 1
- February 1996 2
- October 1996 2
- ACOUSTIC DECLARATION: 3
- Contents 5
- About This Guide 11
- Organization 12
- Conventions 13
- Related Documentation 14
- 1 Overview 15
- Supported Operating Systems 16
- System Console Firmware 16
- System Features 18
- Server Management 19
- System Security 19
- 8 9 10 11 20
- Front Panel Switches 22
- Rear Panel Ports and Slots 23
- Internal System Options 24
- PCI, EISA, and ISA Options 25
- Memory Options 25
- External Options 26
- Ordering Options 26
- 2 Hardware Installation 27
- Selecting a System Location 28
- Power Requirements 29
- Identifying Accessories 30
- Optional Accessories 31
- Verifying Hardware Setup 33
- Locking Your System 34
- Key Number 35
- Location 35
- Introduction 37
- Updating the Firmware 39
- Preparing Your Hard Disk 41
- Installation Preparation 43
- Installing Digital UNIX 44
- Preparing the System 44
- Preparing Software Components 45
- Installing OpenVMS Alpha 46
- 4 Basic Operation 47
- On/Off Switch In 48
- ("On" Position) 48
- On/Off Switch Out 48
- ("Off" Position) 48
- Turning the System Off 49
- Interpreting Startup Messages 51
- Using the Consoles 53
- When to Switch Consoles 54
- >>> set os_type nt 55
- Boot Menu Functions 56
- Supplementary Menu Functions 56
- Setup Menu Functions 57
- Basic Commands 57
- Caution: 58
- SRM Console Security Features 59
- The login Command 60
- The clear password Command 61
- Setup Menu 62
- Setup Menu Help 63
- Booting the Operating System 65
- Verify Your Configuration 68
- Booting Windows NT 69
- Using Storage Drives 72
- Figure 4-2 Storage Devices 73
- Using a Diskette Drive 74
- Using a CDROM Drive 75
- Caring for Your System 78
- Cleaning Your Keyboard 79
- Moving Your System 79
- Packing Your System 79
- 5 Installing and Removing 81
- Components 81
- Required Equipment 82
- Antistatic Precautions 82
- Top Cover and Side Panels 83
- Top Cover 84
- Release Latch 84
- Memory Modules 86
- Removing Memory Modules 87
- Installing Memory Modules 88
- Installing an Option Card 91
- Removing an Option Card 93
- Cover and Side Panels." 94
- Identifying the Drive Bays 97
- Installing a Tape Drive 98
- Removing a Tape Drive 99
- Installing a CDROM Drive 100
- Removing a CDROM Drive 100
- Data Cable 101
- Power Cable 101
- Installing a Diskette Drive 102
- Removing a Diskette Drive 103
- Power Supply 104
- Removing the Power Supply 106
- CPU Card 107
- Installing the CPU Card 108
- 6 Configuring 109
- The show config Command 112
- >>> 114
- The show device Command 116
- The show memory Command 117
- The set and show Commands 117
- Options: 118
- Figure 6-2 Memory Banks 119
- Network Connections 120
- Keyboard Type 121
- EISA and ISA Options 122
- Before You Run the ECU 125
- Configuring EISA Options 126
- Configuring ISA Options 128
- PCI Option Cards 130
- Storage Devices 131
- SCSI Device Configurations 133
- Optional 136
- Terminator 136
- Dual-Controller Configuration 138
- 7 Upgrading 149
- Access from the Internet 151
- Upgrade Options 152
- APU-> update 154
- APU-> verify 154
- 8 Troubleshooting 157
- Troubleshooting Overview 158
- System Diagnostics 159
- Reading the Console Event Log 160
- The test Command 160
- The show_status Command 162
- Power Problems 163
- Console Problems 163
- Boot Problems 165
- Storage Problems 168
- Option Card Problems 170
- Monitor and Terminal Problems 171
- Possible Cause Action 172
- Keyboard and Mouse Problems 173
- Printer Problems 173
- Overheating Problems 174
- RAID Device Problems 174
- Using the Fail-Safe Loader 175
- 9 Quick Reference 177
- Hardware Overview 178
- System Rear View 179
- System Side View 180
- ECC Banks 182
- Port Pinouts 183
- Parallel Port Connector 184
- Serial Port Connectors 185
- SCSI Port Connector 186
- Indicator Lights 187
- VGA Enable (J27) 189
- Large Fan (J16) 189
- Model 4/266 190
- Model 4/233 191
- A2 A1 A0 WS EP SS 192
- SCSI ID Settings 193
- Specifications 196
- System Architecture 198
- Glossary of Terms 199
- Windows NT 211
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